How can we help?
Find quick answers to common questions or get personalized support from our team. We're here to ensure your Giotto experience is perfect.
Get personalized help with any questions about Giotto. Our team responds within 24-48 hours.
help@justbeahuman.comNeed help with downloads, purchases, or refunds? Visit your device's app store for immediate assistance.
Visit App StoreQuestions about data use, privacy, or account deletion? Contact our privacy team directly.
privacy@justbeahuman.comFrequently Asked Questions
Quick answers to the most common questions about Giotto
New modes unlock through consistent daily practice. Blind mode unlocks after 3 daily draws, Spiral mode after 7 days, Offset mode after 14 days, and Gauntlet mode after 30 days. The Supporter Tier instantly unlocks all modes and provides immediate access to the full experience.
Missing a day won't reset your progress or achievements. Your best scores, unlocked cosmetics, and overall statistics remain permanently saved. However, daily streaks do contribute to special unlock conditions for rare cosmetics and advanced features.
The Supporter Tier is a one-time purchase that unlocks all drawing modes immediately, grants access to exclusive cosmetics, provides unlimited practice sessions, and includes advanced statistics. It also supports continued development of mindful gaming experiences and removes any limitations on daily draws.
Choose from four feedback tones: Playful, Meditative, Formal, or Sarcastic. The app learns your preferences over time and develops unique encouragements specific to your style. Sticking with one tone (tone loyalty) unlocks special poetic feedback variations and more personalized responses.
For general support, email help@justbeahuman.com. For privacy concerns or data requests, contact privacy@justbeahuman.com. We typically respond within 24-48 hours. For app store refunds, visit your device's app store directly as we cannot process refunds through the app.
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Response Times
General Support
We typically respond to general inquiries within 24-48 hours during business days.
Privacy Requests
Data requests and privacy concerns are handled within 30 days as required by law.